There is no finish line when it comes to system reliability and availability, and our efforts to improve performance never cease.

Journalists immediately think of me as a resource for a quote or comment because they know that I will be available to offer fresh insight and meet their deadlines.

I know Donald Trump quite well. We've never shared values, he and I. But I respected his ability to turn it around. So I respect somebody who can turn things around and be successful. I think the president's communication style is the most difficult thing because he actually does care, people who know him know he cares. But his style of communication, his combative approach, the elements of ego that are obviously there in all of us but seem to be more easy to see in the president sometimes than other people, get in the way of his capacity to lead, unfortunately.

Most of all, I discovered that in order to succeed with a product, you must truly get to know your customers and build something for them.

Our focus was directed at developing the best possible and easiest to use product, and this is where we invested our time. Realize that you won't be able to bring the same focus to everything in the beginning. There won't be enough people or enough hours in the day. So, focus on the 20 percent that makes 80 percent of the difference.

Multi-Tenancy is a requirement for a SaaS vendor to be successful

Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.