American culture is CEO obsessed. We celebrate the hard-charging heroes and mythologize the iconoclastic visionaries. Those people are important.

I think a good business book has one coherent idea that is richly played out.

You cannot learn very much about excellence from studying failure.

When you feel as though you can't do something, the simple antidote is action: Begin doing it. Start the process, even if it's just a simple step, and don't stop at the beginning.

The true genius of a great manager is his or her ability to individualize. A great manager is one who understands how to trip each person's trigger.

You shouldn't take pride in your natural talents any more than you should take pride in your sex, your race or color of your hair

No idea will work if people don't trust your intentions toward them.