We live with them every day, and they come so easily to us that they cease to be precious.

I think a good business book has one coherent idea that is richly played out.

Always work hard. Intensity clarifies. It creates not only momentum, but also the pressure you need to feel either friction, or fulfillment.

The difference between a pebble and a mountain lies in whom you ask to move it.

Define excellence vividly, quantitatively. Paint a picture for your most talented employees of what excellence looks like. Keep everyone pushing and pushing toward the right-hand edge of the bell curve.

Obviously, you have to know what you need now and what you will soon need, then hire or promote from within to meet those needs.

To get the best coaching outcomes, always have your 1-on-1's on your employee's turf not yours. In your office the truth hides.