You should know that what wakes me up at night, what gets me running fast in the morning, and, frankly, what prompts me to lose any semblance of my habitual reserve is the conviction that work doesn't have to be this grim. We can do better.
Marcus BuckinghamMany of us feel stress and get overwhelmed not because we're taking on too much, but because we're taking on too little of what really strengthens us.
Marcus BuckinghamThere has to be a way to redirect employee's driving ambition and to channel it more productively. There is. Create heroes in every role. Make every role, performed at excellence, a respected profession.
Marcus BuckinghamCEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.
Marcus Buckingham