What do we know to be important but are unable to measure?

Sustained success means making the greatest possible impact over the longest period of time

A strength is what you do that makes you feel strengthened.

Too many companies waste time trying to eliminate their employees' weaknesses when, in fact, they should concentrate on developing their strengths.

Discover what you don't like doing and stop doing it.

The best strategy for building a competitive organization is to help individuals become more of who they are.

Remember the Golden Rule? "Treat people as you would like to be treated." The best managers break the Golden Rule every day. They would say don't treat people as you would like to be treated. This presupposes that everyone breathes the same psychological oxygen as you. For example, if you are competitive, everyone must be similarly competitive. If you like to be praised in public, everyone else must, too. Everyone must share your hatred of micromanagement.