What do we know to be important but are unable to measure?

The talented employee may join a company because of its charismatic leaders, its generous benefits, and its world-class training programs, but how long that employee stays and how productive he is while he is there is determined by his relationship with his immediate supervisor.

You cannot learn very much about excellence from studying failure.

Clarity is the answer to anxiety. Effective leaders are clear.

Getting after this terrible, avoidable waste of human potentiality is what gets me out of bed every morning.

Teach your children how to identify their own strengths and challenge them to contribute these strengths to others.

It remains true that great managers recognize individualities and focus on developing strengths rather than weaknesses. Great leaders, in sharp contrast, recognize what is (or could be) shared in common - a vision, a dream, a mission, whatever - and inspire others to join them in the given enterprise.