The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging.

[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.

Companies don't have ideas; only people do. And what motivates people are the bonds and loyalty and trust they develop between each other. What matters is the mortar, not just the bricks.

We have to see conflict as thinking and then get really good at it.

Companies don't have ideas. Only people do. And what motivates people are the bonds of loyalty and trust they develop around each other.

Noise is a buffer, more effective than cubicles or booth walls.

I regularly take my entrepreneurship students out walking because I want to get them in the habit of noticing and thinking about what they notice. They have to leave their phones behind to learn the basic lesson: Be where you are.