Business is not a science; it is not susceptible to experiments that can be controlled and replicated. Everything in business is too unpredictable for that - every business, employee, product, market is different and keeps changing.

If you have never failed at anything, then you haven't been trying hard enough, aren't very imaginative, or have had such extraordinarily good luck that you have come to believe you are invincible.

One of the sad truths about leadership is that, the higher up the ladder you travel, the less you know.

Most people have their best ideas when they take their minds away from problems they're trying to solve.

Companies don't have ideas; only people do. And what motivates people are the bonds and loyalty and trust they develop between each other. What matters is the mortar, not just the bricks.

Silence is the language of inertia.

The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging.