Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.
Margaret HeffernanMany CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometimes. But more often what it signifies is that there are no respected processes for surfacing concerns and dissent.
Margaret HeffernanWhat do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.
Margaret Heffernan