What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.

I don't think a true company - one that builds sustainable value - can ever only exist online or remotely.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

If the company depends entirely on you - your creativity, ingenuity, inspiration, salesmanship or charisma - nobody will want to buy it. The risk and the dependency are too great.

We treasure what we can measure.

Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent no time hanging around the water cooler.

When we care about people, we care less about money, and when we care about money, we care less about people.