What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

If we aren't going to be afraid of conflict, we have to see it as thinking.

British innovation in design, in the creative arts, in engineering and manufacturing is world class.

As long as it (an issue) remains invisible, it is guaranteed to remain insoluble.

We have to see conflict as thinking and then get really good at it.

What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.