Every organization has issues and concerns which are known about by many people who choose to remain silent.
Margaret HeffernanHuge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent no time hanging around the water cooler.
Margaret HeffernanMany CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometimes. But more often what it signifies is that there are no respected processes for surfacing concerns and dissent.
Margaret Heffernan