Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.
Margaret HeffernanA thinking partner who isn't an echo chamber... How many of us dare to have such collaborators?
Margaret HeffernanWhat do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.
Margaret Heffernan