The healthiest companies are always characterized by organic talent development.

[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.

What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.

We know - intellectually - that confronting an issue is the only way to resolve it. But any resolution will disrupt the status quo. Given the choice between conflict and change on the one hand, and inertia on the other, the ostrich position can seem very attractive.

Certainty is no guarantor of correctness.

Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

For good ideas and true innovation, you need human interaction, conflict, argument, debate.