Noise is a buffer, more effective than cubicles or booth walls.

Making those around you feel invisible is the opposite of leadership.

All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude.

When we confront facts and fears, we achieve real power and unleash our capacity for change.

In business, staying focused requires that you turn most opportunities down.

Business is not a science; it is not susceptible to experiments that can be controlled and replicated. Everything in business is too unpredictable for that - every business, employee, product, market is different and keeps changing.

Bosses and leaders everywhere should cherish the people who bring them bad news, disappointing data or hard problems.