All of us need better skills in listening, conversing, respecting one another's uniqueness, because these are essential for strong relationships.
Margaret J. WheatleyWe've taken disturbances and fluctuations and averaged them together to give us comfortable statistics. Our training has been to look for big numbers, important trends, major variances. Yet it is the slight variations - soft-spoken, even whispered at first - that we need to encourage.
Margaret J. WheatleyWe experience problem-solving sessions as war zones, we view competing ideas as enemies, and we use problems as weapons to blame and defeat opposition forces. No wonder we can't come up with real lasting solutions!
Margaret J. Wheatley