We've taken disturbances and fluctuations and averaged them together to give us comfortable statistics. Our training has been to look for big numbers, important trends, major variances. Yet it is the slight variations - soft-spoken, even whispered at first - that we need to encourage.

A leader is one who... Has more faith in people than they do, and . . . who holds opportunities open long enough for their competence to re-emerge.

For eons, humans have struggled to find less destructive ways of living together.

Aggression only breeds more aggression. It only creates more fear and anger.

I believe that the capacity that any organization needs is for leadership to appear anywhere it is needed, when it is needed.

All of us need better skills in listening, conversing, respecting one another's uniqueness, because these are essential for strong relationships.

For us, someone who is willing to step forward and help is much more courageous than someone who is merely fulfilling the role.