We've taken disturbances and fluctuations and averaged them together to give us comfortable statistics. Our training has been to look for big numbers, important trends, major variances. Yet it is the slight variations - soft-spoken, even whispered at first - that we need to encourage.

Power in organizations is the capacity generated by relationships. It is an energy that comes into existence through relationships.

We know from science that nothing in the universe exists as an isolated or independent entity.

Let's just keep asking ourselves this question: 'Is what I'm about to do strengthening the web of connections, or is it weakening it?'

Life doesn't move in straight lines, and neither does a good conversation.

In the past, it was easier to believe in my own effectiveness. If I worked hard, with good colleagues and good ideas, we could make a difference. But now, I sincerely doubt that.

Organizations are now confronted with two sources of change: the traditional type that is initiated and managed; and external changes over which no one has control.