Very great change starts from very small conversations, held among people who care.

Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.

When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans.

I think we have to notice that the business processes we use right now for thinking and planning and budgeting and strategy are all delivered on very tight agendas.

I believe that our very survival depends upon us becoming better systems thinkers.

I think it is quite dangerous for an organisation to think they can predict where they are going to need leadership. It needs to be something that people are willing to assume if it feels relevant, given the context of any situation

When leaders take back power, when they act as heroes and saviors, they end up exhausted, overwhelmed, and deeply stressed.