There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.

I've wanted to see beyond the Western, mechanical view of the world and see what else might appear when the lens was changed

we don't have to agree with each other in order to think well together. There is no need for us to be joined at the head. We are joined by our human hearts.

Very great change starts from very small conversations, held among people who care.

In the past, it was easier to believe in my own effectiveness. If I worked hard, with good colleagues and good ideas, we could make a difference. But now, I sincerely doubt that.

In virtually every organization, regardless of mission and function, people are frustrated by problems that seem unsolvable.

The future cannot be determined. It can only be experienced as it occurring. Life doesn't know what it will be until it notices what it has become.