There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.

In the past, it was easier to believe in my own effectiveness. If I worked hard, with good colleagues and good ideas, we could make a difference. But now, I sincerely doubt that.

Most people associate command and control leadership with the military.

Without reflection, we go blindly on our way.

Without aggression, it becomes possible to think well, to be curious about differences, and to enjoy each other's company.

The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control.

For eons, humans have struggled to find less destructive ways of living together.