we can't be creative if we refuse to be confused. Change always starts with confusion; cherished interpretations must dissolve to make way for what's new. Great ideas and inventions miraculously appear in the space of not knowing.

[A]ll change, even very large and powerful change, begins when a few people start talking with one another about something they care about.

These days, our senses are bombarded with aggression. We are constantly confronted with global images of unending, escalating war and violence.

The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control.

Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.

Ask what's possible, not what's wrong. Keep asking.

Innovation is fostered by information gathered from new connections; from insights gained by journeys into other disciplines or places; from active, collegial networks and fluid, open boundaries. Innovation arises from ongoing circles of exchange, where information is not just accumulated or stored, but created. Knowledge is generated anew from connections that weren't there before.