For us, someone who is willing to step forward and help is much more courageous than someone who is merely fulfilling the role.

Listening is a reciprocal process - we become more attentive to others if they have attended to us.

we can't be creative if we refuse to be confused. Change always starts with confusion; cherished interpretations must dissolve to make way for what's new. Great ideas and inventions miraculously appear in the space of not knowing.

Even though worker capacity and motivation are destroyed when leaders choose power over productivity, it appears that bosses would rather be in control than have the organization work well.

In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacities to form them are more important than tasks, functions, roles, and positions.

We know from science that nothing in the universe exists as an isolated or independent entity.

Independence is a political concept, not a biological concept.