For us, someone who is willing to step forward and help is much more courageous than someone who is merely fulfilling the role.

You can’t hate someone whose story you know.

The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control.

Many of us have created lives that give very little support for experimentation. We believe that answers already exist out there, independent of us. What if we invested more time and attention to our own experimentation? We could focus our efforts on discovering solutions that work uniquely for us.

I believe that our very survival depends upon us becoming better systems thinkers.

I've found that I can only change how I act if I stay aware of my beliefs and assumptions. Thoughts always reveal themselves in behavior.

Hopelessness has surprised me with patience.