One of the easiest human acts is also the most healing. Listening to someone. Simply listening. Not advising or coaching, but silently and fully listening.

Everyone in a complex system has a slightly different interpretation. The more interpretations we gather, the easier it becomes to gain a sense of the whole.

In virtually every organization, regardless of mission and function, people are frustrated by problems that seem unsolvable.

Circles create soothing space, where even reticent people can realize that their voice is welcome.

Passion mutates into procedures, into rules and roles. Instead of purpose, we focus on policies. Instead of being free to create, we impose constraints that squeeze the life out of us.

Organizations are now confronted with two sources of change: the traditional type that is initiated and managed; and external changes over which no one has control.

One of the easiest human acts is also the most healing. Listening to someone. Simply listening. Not advising or coaching, but silently and fully listening.