One of the easiest human acts is also the most healing. Listening to someone. Simply listening. Not advising or coaching, but silently and fully listening.

Most people associate command and control leadership with the military.

[A]ll change, even very large and powerful change, begins when a few people start talking with one another about something they care about.

In this new world, you and I make it up as we go along, not because we lack expertise or planning skills, but because that is the nature of reality. Reality changes shape and meaning because of our activity. And it is constantly new. We are required to be there, as active participants. It can't happen without us and nobody can do it for us.

It's not differences that divide us. It's our judgments about each other that do.

As we let go of the machine model of work, we begin to step back and see ourselves in new ways, to appreciate wholeness, and to design organizations that honor and make use of the totality of who we are.

Determination, energy, and courage appear spontaneously when we care deeply about something. We take risks that are unimaginable in any other context.