Leadership is a series of behaviors rather than a role for heroes.

Change always involves a dark night when everything falls apart. Yet if this period of dissolution is used to create new meaning, then chaos ends and new order emerges.

One of the easiest human acts is also the most healing. Listening to someone. Simply listening. Not advising or coaching, but silently and fully listening.

A leader is one who... Has more faith in people than they do, and . . . who holds opportunities open long enough for their competence to re-emerge.

Thinking is always dangerous to the status quo. [...] The moment you start thinking, you'll want to change something.

Too many problem-solving sessions become battlegrounds where decisions are made based on power rather than intelligence.

I think a major act of leadership right now, call it a radical act, is to create the places and processes so people can actually learn together, using our experiences