Leadership is a series of behaviors rather than a role for heroes.

Listening is a reciprocal process - we become more attentive to others if they have attended to us.

The future cannot be determined. It can only be experienced as it occurring. Life doesn't know what it will be until it notices what it has become.

When error holds so much power, play disappears. Creativity ceases.

Too many problem-solving sessions become battlegrounds where decisions are made based on power rather than intelligence.

They have eliminated rigidity, both physical and psychological, in order to support more fluid processes whereby temporary teams are created to deal with specific and ever-changing needs. They have simplified roles into minimal categories; they have knocked down walls and created workplaces where people, ideas, and information circulate freely.

I believe that our very survival depends upon us becoming better systems thinkers.