When error holds so much power, play disappears. Creativity ceases.

A leader is one who... Has more faith in people than they do, and . . . who holds opportunities open long enough for their competence to re-emerge.

Life doesn't move in straight lines, and neither does a good conversation.

Listening is a reciprocal process - we become more attentive to others if they have attended to us.

And time for reflection with colleagues is for me a lifesaver; it is not just a nice thing to do if you have the time. It is the only way you can survive.

Aggression is the most common behavior used by many organizations, a nearly invisible medium that influences all decisions and actions.

All of us need better skills in listening, conversing, respecting one another's uniqueness, because these are essential for strong relationships.