Aggression is the most common behavior used by many organizations, a nearly invisible medium that influences all decisions and actions.

Listening is a reciprocal process - we become more attentive to others if they have attended to us.

And time for reflection with colleagues is for me a lifesaver; it is not just a nice thing to do if you have the time. It is the only way you can survive.

We have created trouble for ourselves in organizations by confusing control with order.

Very great change starts from very small conversations, held among people who care.

When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans.

Even though worker capacity and motivation are destroyed when leaders choose power over productivity, it appears that bosses would rather be in control than have the organization work well.