we don't have to agree with each other in order to think well together. There is no need for us to be joined at the head. We are joined by our human hearts.

We have created trouble for ourselves in organizations by confusing control with order.

In fact, Western culture has spent decades drawing lines and boxes around interconnected phenomena. We've chunked the world into pieces rather than explored its webby nature.

Listening is a reciprocal process - we become more attentive to others if they have attended to us.

Everyone in a complex system has a slightly different interpretation. The more interpretations we gather, the easier it becomes to gain a sense of the whole.

A world based on machine images is a world filled with boundaries. In a machine, every piece knows its place.

We can no longer stand at the end of something we visualized in detail and plan backwards from that future. Instead we must stand at the beginning, clear in our mind, with a willingness to be involved in discovery... it asks that we participate rather than plan.