You always have to know what business you are in. Everybody thought we were in the basketball business. It's an NBA-team; we are not in the basketball business. We are in the business of creating experiences and memories.

Sports, music, movies - basically, fans of any form of entertainment don't do a resume analysis before picking their favorite.

Yes. And release prisoners who are incarcerated for pot.

Brains are far more important than money or connections. Everyone and anyone can create a business out of their bedroom.

The same applies to the music and film industries. Until the heads of the labels start wanting to make money rather than creating controversy, tension, and excuses about why piracy is making the job so hard that no one could do it but them - and oh by the way, they need a raise to really focus in on the fight - the music industry is going to have a very tough time of it.

I can turn an idea into a business before you know it's going to be important. My first step will blow by you.

It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.