One thing I learned in the NBA is that the No. 1 job of a general manager is to keep his job. They are only 30 positions where you make millions and hang around with basketball players all day.
Mark CubanIt is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
Mark CubanWhen you post something, when you text something, you lose ownership of it when you hit enter or send. Who you send it to, where you post it, they take ownership of that information whether you like it or not
Mark Cuban