Today, if someone showed me a five-year plan, I'd toss out the pages detailing Years Three, Four and Five as pure fantasy Anyone who thinks he or she can evaluate business conditions five years from now, flunks.

All things being equal, people will do business with a friend; all things being unequal, people will still do business with a friend.

Anger can be an effective negotiating tool, but only as a calculated act, never as a reaction.

Commit yourself to quality from day one ... it's better to do nothing at all than to do something badly.

Fear of failure is at least as common as the desire for success. In fact, if harnessed properly, it can be the energy that drives the wheel.

Short-term can be terminal.

I am convinced that most companies don't maximize their barter possibilities. Instead of aggressively reducing costs by trading their services with those of their suppliers, they seem content to pay top dollar for everything.