The mental game of business is understanding this Paradox: the better you think you are doing, the greater should be your cause for concern: the more self-satisfied you are with your accomplishments, your past achievements, your 'right moves', the less you should be.

The best people know that there are two phases in every crisis: the one where you manage it and the other where you learn from it. To succeed you have to do both

I am convinced that most companies don't maximize their barter possibilities. Instead of aggressively reducing costs by trading their services with those of their suppliers, they seem content to pay top dollar for everything.

Anger can be an effective negotiating tool, but only as a calculated act, never as a reaction.

If Thomas Edison had gone to business school, we would all be reading by larger candles.

People retire to do what I do every day.

All things being equal, people will do business with a friend; all things being unequal, people will still do business with a friend.