Commit yourself to quality from day one ... it's better to do nothing at all than to do something badly.

Concentrate on each task, whether trivial or crucial, as if it's the only thing that matters.

Anger can be an effective negotiating tool, but only as a calculated act, never as a reaction.

Every discussion in a meeting has a diminishing curve of interest. The longer the discussion goes on, the fewer people will be interested in it.

If new ideas are the lifeblood of any thriving organisation-and, trust me, they are-managers must learn to revere, not merely tolerate, the people who come up with those ideas.

Fear of failure is at least as common as the desire for success. In fact, if harnessed properly, it can be the energy that drives the wheel.

Commit yourself to quality from day one ... it's better to do nothing at all than to do something badly.