Commit yourself to quality from day one ... it's better to do nothing at all than to do something badly.

Anger can be an effective negotiating tool, but only as a calculated act, never as a reaction.

Round numbers beg to be negotiated, usually by counteroffer round numbers. Odd numbers sound harder, firmer, less negotiable.

Every discussion in a meeting has a diminishing curve of interest. The longer the discussion goes on, the fewer people will be interested in it.

People don't plan to fail. They fail to plan.

Concentrate on each task, whether trivial or crucial, as if it's the only thing that matters.

Commit yourself to quality from day one ... it's better to do nothing at all than to do something badly.