Commit yourself to quality from day one ... it's better to do nothing at all than to do something badly.

All things being equal, people will do business with a friend; all things being unequal, people will still do business with a friend.

Commit yourself to quality from day one ... it's better to do nothing at all than to do something badly.

The mental game of business is understanding this Paradox: the better you think you are doing, the greater should be your cause for concern: the more self-satisfied you are with your accomplishments, your past achievements, your 'right moves', the less you should be.

Today, if someone showed me a five-year plan, I'd toss out the pages detailing Years Three, Four and Five as pure fantasy Anyone who thinks he or she can evaluate business conditions five years from now, flunks.

If Thomas Edison had gone to business school, we would all be reading by larger candles.

I am convinced that most companies don't maximize their barter possibilities. Instead of aggressively reducing costs by trading their services with those of their suppliers, they seem content to pay top dollar for everything.