Every discussion in a meeting has a diminishing curve of interest. The longer the discussion goes on, the fewer people will be interested in it.

People retire to do what I do every day.

The best people know that there are two phases in every crisis: the one where you manage it and the other where you learn from it. To succeed you have to do both

If new ideas are the lifeblood of any thriving organisation-and, trust me, they are-managers must learn to revere, not merely tolerate, the people who come up with those ideas.

You don't have to reinvent the wheel, just attach it to a new wagon.

Commit yourself to quality from day one ... it's better to do nothing at all than to do something badly.

All things being equal, people will do business with a friend; all things being unequal, people will still do business with a friend.