Anger can be an effective negotiating tool, but only as a calculated act, never as a reaction.

People don't plan to fail. They fail to plan.

All things being equal, people will do business with a friend; all things being unequal, people will still do business with a friend.

There are five top superstars in golf, 20 great stars, and 30 good ones. The rest should go and get jobs.

If new ideas are the lifeblood of any thriving organisation-and, trust me, they are-managers must learn to revere, not merely tolerate, the people who come up with those ideas.

Concentrate on each task, whether trivial or crucial, as if it's the only thing that matters.

The best people know that there are two phases in every crisis: the one where you manage it and the other where you learn from it. To succeed you have to do both