Anger can be an effective negotiating tool, but only as a calculated act, never as a reaction.

I am convinced that most companies don't maximize their barter possibilities. Instead of aggressively reducing costs by trading their services with those of their suppliers, they seem content to pay top dollar for everything.

All things being equal, people will do business with a friend; all things being unequal, people will still do business with a friend.

Commit yourself to quality from day one ... it's better to do nothing at all than to do something badly.

Every discussion in a meeting has a diminishing curve of interest. The longer the discussion goes on, the fewer people will be interested in it.

The best people know that there are two phases in every crisis: the one where you manage it and the other where you learn from it. To succeed you have to do both

People retire to do what I do every day.