Anger can be an effective negotiating tool, but only as a calculated act, never as a reaction.
Mark McCormackIf new ideas are the lifeblood of any thriving organisation-and, trust me, they are-managers must learn to revere, not merely tolerate, the people who come up with those ideas.
Mark McCormackThe best people know that there are two phases in every crisis: the one where you manage it and the other where you learn from it. To succeed you have to do both
Mark McCormack