The only way people will have the trust to give their all to their job is if they feel like their contribution is recognized and valued.

From the beginning... I wanted to build a company that could sustain not for two years or four years or even ten years but be something that really matters over time the way Amazon and Google and others have.

Clearly as you move to being a public company, probably even more than growth, there is a huge value based on predictability.

The only way people will have the trust to give their all to their job is if they feel like their contribution is recognized and valued.

You can manage 50 people through the strength of your personality and lack of sleep. You can touch them all in a week and make sure they're all pointed in the right direction.

My approach is that you have to earn the respect of people you work with.

I think failing is the best way to keep you grounded, curious, and humble. Success is dangerous because often you don't understand why you succeeded. You almost always know why you've failed. You have a lot of time to think about it.