We need empathy to give empathy.

Classifying and judging people promotes violence.

Please do as I requested, only if you can do so with the joy of a little child feeding a hungry duck. Please do not do as I request if there is any taint of fear of punishment if you don't. Please do not do as I request to buy my love, that, is hoping that I will love you more if you do. Please do not do as I request if you will feel guilty if you don't. Please do not do as I request if you will feel shameful. And certainly do not do as I request out of any sense of duty or obligation.

We are responsible for what we hear other people say and for how we act.

We need empathy to give empathy. When we sense ourselves being defensive or unable to empathize, we need to (a) stop, breathe, give ourselves empathy, (b) scream nonviolently, or (c) take time out.

Intellectual understanding blocks empathy.

If you have an image of someone cutting off a relationship, it's the cutting off that will lead to your suffering. If you see the action as their need being expressed, then the message is within them, not you. Any interpretation you put onto another person's message (such as passive-aggressive, withholding, etc.), you will pay for because of how you took it.