People heal from their pain when they have an authentic connection with another human being.

When I recognize I've got anger, then I realize it's because I have a need that's not being met.

Behind intimidating messages are simply people appealing to us to meet their needs.

Never hear what somebody thinks about you, you'll live longer. Hear that they're in pain. Don't hear their analysis.

They have most likely said it because they have an unmet need.

The more we talk about the past, the less we heal from it.

The key to fostering connection in the face of a 'no' is always hearing 'yes' to something else.