Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.

It's never what people do that makes us angry; it's what we tell ourselves about what they did.

As we learn to speak from the heart we are changing the habits of a lifetime.

They have most likely said it because they have an unmet need.

Social change involves helping people see new options for making life wonderful that are less costly to get needs met.

If we wish to express anger fully, the first step is to divorce the other person from any responsibility for our anger.

Everything we do is in service of our needs. When this one concept is applied to our view of others, we'll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.