Every message, regardless of form or content, is an expression of a need.
Never do anything that isn't play.
If the other persons behavior is not in harmony with my own needs, the more I empathize with them and their needs, the more likely I am to get me own needs met.
Be very slow to go into looking for solutions.
If we don't tell people about our needs, it is much less likely they will be met.
How I choose to look at any situation will greatly affect whether I have the power to change it or make matters worse.