Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.

All people ever say is: THANK YOU (a celebration of life) and PLEASE (an opportunity to make life more wonderful).

When we are depressed, our thinking blocks us from being aware of our needs, and then being able to take action to meet our needs.

A respectful understanding of another's experience.

When our communication supports compassionate giving and receiving, happiness replaces violence and grieving.

I believe that the most joyful and intrinsic motivation human beings have for taking any action is the desire to meet our needs and the needs of others.

NVC suggests behind every action, however ineffective, tragic, violent, or abhorrent to us, is an attempt to meet a need.