Not getting our needs fulfilled is painful - but it's a sweet pain, not suffering, which is what comes from life-alienated thinking and interpretation.

When our communication supports compassionate giving and receiving, happiness replaces violence and grieving.

If we want to make meetings productive, we need to keep track of those whose requests are on the table.

Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.

Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.

Tragically, one of the rarest commodities in our culture is empathy. People are hungry for empathy, They don't know how to ask for it.

Don't hate the circumstance, you may miss the blessing