Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.

Blaming and punishing others are superficial expressions of anger.

We never really know what we want until after we get it. If after we get it, it makes life more miserable, we know that isn't what we wanted. If it makes our life wonderful, we know this is a strategy which will meet out need. That's why Paul Tillich, the theologian says we need to sin courageously. You ask for what you want, hoping to meet your needs. If you get it and it makes life worse, you learn that this isn't what I want.

Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.

NVC suggests behind every action, however ineffective, tragic, violent, or abhorrent to us, is an attempt to meet a need.

In these long-standing conflicts, I find that most cases it gets resolved in about twenty minutes after each side can tell me the needs of the other.

Life-Enriching Education: an education that prepares children to learn throughout their lives, relate well to others, and themselves, be creative, flexible, and venturesome, and have empathy not only for their immediate kin but for all of humankind.