Anybody can change, but they have to want to change.

With problems and issues groups face- there is an enormous disconnect between understanding and doing.

To help others develop, start with yourself.

After living with their dysfunctional behavior for so many years, people become invested in defending their dysfunctions rather than changing them.

Almost everyone I meet is successful because of doing a lot of things right, and almost everyone I meet is successful in spite of some behavior that defies common sense.

The more we are committed to believing that something is true, the less likely we are to believe that its opposite is true, even in the face of clear evidence that shows we are wrong.

To help others develop, start with yourself! When the boss acts like a little god and tells everyone else they need to improve, that behavior can be copied at every level of management. Every level then points out how the level below it needs to change. The end result: No one gets much better.