Crowd action is the outcome of agreement based on concurrence of emotion rather than of thought.
Mary Parker FollettExperience may be hard but we claim its gifts because they are real, even though our feet bleed on its stones.
Mary Parker FollettI am convinced that any feeling of exaltation because we have people under us should be conquered, for I am sure that if we enjoy being over people, there will be something in our manner which will make them dislike being under us.
Mary Parker FollettThere is too great a tendency (perhaps encouraged by popular journalism) to deal with the dramatic moments, forgetting that these are not always the most significant moments. ... To find the significant rather than the dramatic features of industrial controversy, of a disagreement in regard to policy on board of directors or between managers, is essential to integrative business policies.
Mary Parker Follett