We often tend to think that the executive wishes to maintain standard, wishes to reach a certain quality of production, and that the worker has to be goaded in some way to do this. Again and again we forget that the worker is often, usually I think, equally interested, that his greatest pleasure in his work comes from the satisfaction of worthwhile accomplishment, of having done the best of which he was capable.
Mary Parker Follettthe best leaders try to train their followers themselves to become leaders. ... they wish to be leaders of leaders.
Mary Parker Follettthere is a pernicious tendency to make the opinions of the expert prevail by crowd methods, to rush the people instead of educating them.
Mary Parker FollettThe paradox of American democracy has been that its slogan of equal opportunity has meant, often, equal opportunity to get power over your fellows.
Mary Parker FollettWe are sometime truly to see our life as positive, not negative, as made up of continuous willing, not of constraints and prohibition.
Mary Parker Follettmany rules could be made for the giving of orders. Don't preach when you give orders. Don't discuss matters already settled unless you have fresh data. Make your direction so specific that there will be no question whether they have been obeyed or not. Find out how to give directions and yet to allow people opportunity for independent thinking, for initiative. And so on and so on. Order-giving requires just as much study and just as much training as any other skill we wish to acquire.
Mary Parker Follett