The insight to see possible new paths, the courage to try them, the judgment to measure results - these are the qualities of a leader.

There is too great a tendency (perhaps encouraged by popular journalism) to deal with the dramatic moments, forgetting that these are not always the most significant moments. ... To find the significant rather than the dramatic features of industrial controversy, of a disagreement in regard to policy on board of directors or between managers, is essential to integrative business policies.

We must face life as it is and understand that diversity is its most essential feature.

We should never allow ourselves to be bullied by an either-or. There is often the possibility of something better than either of these two alternatives.

Another idea that is changing is that the leader must be one who can make quick decisions. The leader to-day is often one who thinks out his decisions very slowly.

The leader is one who can organize the experience of the group ... and thus get the full power of the group. The leader makes the team. This is pre-eminently the leadership quality - the ability to organize all the forces there are in an enterprise and make them serve a common purpose.

That is always our problem, not how to get control of people, but how all together we can get control of a situation.