There is no such thing as vicarious experience.

And the most successful leader of all is one who sees another picture not yet actualized. He sees the things which belong in his present picture but which are not yet there.

many rules could be made for the giving of orders. Don't preach when you give orders. Don't discuss matters already settled unless you have fresh data. Make your direction so specific that there will be no question whether they have been obeyed or not. Find out how to give directions and yet to allow people opportunity for independent thinking, for initiative. And so on and so on. Order-giving requires just as much study and just as much training as any other skill we wish to acquire.

What people often mean by getting rid of conflict is getting rid of diversity, and it is of the utmost importance that these should not be considered the same.

Experience may be hard but we claim its gifts because they are real, even though our feet bleed on its stones.

... good intentions are not sufficient to solve our problems.

Management is the art of getting things done through people.