We are sometime truly to see our life as positive, not negative, as made up of continuous willing, not of constraints and prohibition.

there is a pernicious tendency to make the opinions of the expert prevail by crowd methods, to rush the people instead of educating them.

An order then should always be given not as a personal matter, not because the man giving it wants the thing done, but because it is the demand of the situation. And an order of this kind carries weight because it is the demand of the situation.

That is always our problem, not how to get control of people, but how all together we can get control of a situation.

We often tend to think that the executive wishes to maintain standard, wishes to reach a certain quality of production, and that the worker has to be goaded in some way to do this. Again and again we forget that the worker is often, usually I think, equally interested, that his greatest pleasure in his work comes from the satisfaction of worthwhile accomplishment, of having done the best of which he was capable.

The best leader does not ask people to serve him, but the common end. The best leader has not followers, but men and women working with him.

Another idea that is changing is that the leader must be one who can make quick decisions. The leader to-day is often one who thinks out his decisions very slowly.