Many people tell me what I ought to do and just how I ought to do it, but Few have made me want to do something.

It is of equal importance with the discovery of facts to know what to do with them.

We often tend to think that the executive wishes to maintain standard, wishes to reach a certain quality of production, and that the worker has to be goaded in some way to do this. Again and again we forget that the worker is often, usually I think, equally interested, that his greatest pleasure in his work comes from the satisfaction of worthwhile accomplishment, of having done the best of which he was capable.

... good intentions are not sufficient to solve our problems.

Give your difference, welcome my difference, unify all difference in the larger whole - such is the law of growth. The unifying of difference is the eternal process of life - the creative synthesis, the highest act of creation, the at-onement.

The leader is one who can organize the experience of the group ... and thus get the full power of the group. The leader makes the team. This is pre-eminently the leadership quality - the ability to organize all the forces there are in an enterprise and make them serve a common purpose.

Crowd action is the outcome of agreement based on concurrence of emotion rather than of thought.