I believe that management should focus on two particular areas. One is Gemba (shop floor) and the other is customer (not the shareholder).
Masaaki ImaiJapanese management practices succeed simply because they are good management practices. This success has little to do with cultural factors. And the lack of cultural bias means that these practices can be - and are - just as successfully employed elsewhere.
Masaaki ImaiThe standard is not writ on the stone. The definition of the standard is that it is the best way to do the job for now. It should be regarded as a next step to make further improvement.
Masaaki Imai