The key to leadership is having a vision, and being strong enough to say no and not try to please everybody. Thats a recipe for failure. Leadership is practiced through attitude and actions, rather than words and memos.

I think I was very nave early on, but that also meant I didn't know what couldn't be done.

To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually, it’s scripted nonsense that makes it seem like I’ve done something wrong. You’ve single-handedly improved my perception tenfold. Someone there ought to give you a pay raise."

On April 1, 1998, I launched Webmaster-Resources.com, and I remember that date specifically because it was the date that the price of a two-year domain name registration dropped from $100 to $70, and considering I was funding this out of my allowance, that $30 made all the difference.

A poor logo doesn't mean a business will fail, and a good logo doesn't mean it will succeed - it just helps. Ultimately a good logo is something that people recognize instantly and relate to.

The main thing that 99designs is about is choice. Its a fantastic model that eliminates risk for small business owners and puts designers on equal footing.

Ultimately a good logo is something that people recognize instantly and relate to.