Leaders who keep promises and followers who respond in kind create an opportunity generate enormous energy around their commitment to serve others.

Leadership is liberating people to do what is required of them in the most effective and humane way possible.

When things go awry, trust powers the generators until the problem is fixed.

We see a decline of civility, and, sadly, it’s often modeled by the very people from whom we have the least right to expect it.

Trust grows when people see leaders translate their personal integrity into organizational fidelity. At the heart of fidelity lies truth-telling and promise-keeping.

Leaders should leave behind them assets and a legacy.

Leadership is like third grade: it means repeating the significant things.