Leaders who keep promises and followers who respond in kind create an opportunity generate enormous energy around their commitment to serve others.

We talk about the quality of product and service. What about the quality of our relationships and the quality of our communications and the quality of our promises to each other?

In some South Pacific cultures, a speaker holds a conch shell as a symbol of temporary position of authority. Leaders must understand who holds the conch-that is, who should be listened to and when.

Everyone in a successful organization must be willing and ready to risk. Risk is like change; it's not a choice.

The key elements in the art of working together are how to deal with change, how to deal with conflict, and how to reach our potential...the needs of the team are best met when we meet the needs of individual persons.

When trust permeates a ministry, great things are possible, not the least of which is an opportunity to reach the ministry's potential.

We see a decline of civility, and, sadly, it’s often modeled by the very people from whom we have the least right to expect it.