To be a leader means, especially, having the opportunity to make a meaningful difference in the lives of those who permit leaders to lead.

We cannot avoid growing old; but we can avoid growing cold.

Trust grows when people see leaders translate their personal integrity into organizational fidelity. At the heart of fidelity lies truth-telling and promise-keeping.

In most vital organizations, there is a common bond of interdependence, mutual interest, interlocking contributions, and simple joy.

Trust comes only with genuine effort, never with a lick and a promise.

Change without continuity is chaos. Continuity without change is sloth-and very risky.

Leaders who keep promises and followers who respond in kind create an opportunity generate enormous energy around their commitment to serve others.