No question about it: potential is wrapped in great mystery. Like rainbows, which are really circles-we see only the upper halves, the horizon hides the rest-potential never reveals its entirety.

In addition to all of the ratios and goals and parameters and bottom lines, it is fundamental that leaders endorse a concept of persons. This begins with an understanding of the diversity of people's gifts and talents and skills. Recognizing diversity gives us the chance to provide meaning, fulfillment and purpose, which are not to be relegated solely to private life any more than such things as love, beauty and joy. The art of leadership lies in polishing and liberating and enabling those gifts.

The leader is the servant who removes the obstacles that prevent people from doing their jobs.

Trust cannot be bought or commanded, inherited or enforced. To maintain it, leaders must continually earn it.

There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn to practice the art of communication.

We cannot avoid growing old; but we can avoid growing cold.

We do not grow by knowing all of the answers, but rather by living with the questions.