Leadership is much more an art, a belief, a condition of the heart, than a set of things to do.

When things go awry, trust powers the generators until the problem is fixed.

To be a leader means, especially, having the opportunity to make a meaningful difference in the lives of those who permit leaders to lead.

The signs of outstanding leadership appear primarily among the followers. Are the followers reaching their potential? Are they learning? Serving? Do they achieve the required results? Do they change with grace? Manage conflict?

Leadership is liberating people to do what is required of them in the most effective and humane way possible.

Leadership is much more an art, a belief, a condition of the heart, than a set of things to do.

We talk about the quality of product and service. What about the quality of our relationships and the quality of our communications and the quality of our promises to each other?