Leaders don't inflict pain - they share pain.

When things go awry, trust powers the generators until the problem is fixed.

We can teach ourselves to see things the way they ARE. Only with vision can we begin to see things the way they CAN BE.

Trust cannot be bought or commanded, inherited or enforced. To maintain it, leaders must continually earn it.

We can accomplish more together than we can alone.

In most vital organizations, there is a common bond of interdependence, mutual interest, interlocking contributions, and simple joy.

Understanding the diversity of our gifts enables us to begin taking the crucial step of trusting each other.