Intimacy is at the heart of competence. It has to do with understanding, with believing, and with practice. It has to do with the relationship to one's work.

Everyone in a successful organization must be willing and ready to risk. Risk is like change; it's not a choice.

Trust cannot be bought or commanded, inherited or enforced. To maintain it, leaders must continually earn it.

We do not grow by knowing all of the answers, but rather by living with the questions.

The greatest thing is, at any moment, to be willing to give up who we are in order to become all that we can be.

The signs of outstanding leadership appear primarily among the followers. Are the followers reaching their potential? Are they learning? Serving? Do they achieve the required results? Do they change with grace? Manage conflict?

In some South Pacific cultures, a speaker holds a conch shell as a symbol of temporary position of authority. Leaders must understand who holds the conch-that is, who should be listened to and when.